We've all used them... Whenever we faced some weird technical issue, we would head on to the knowledge base of the vendor (eg Microsoft Technet) to find a solution to a particular problem.
Knowledge Bases, if implemented correctly in an organization, can save a lot of man hours in troubleshooting repetitive problems. There are many commercial solutions available, but sometimes the best solution is the easiest and cheapest.
Let's back up a bit first. A
Now as exciting as having a single Word document KB sounds, this is prone to many issues. Multiple users locking the same file, the file getting accidentally deleted, etc.etc.etc. It's not a pretty sight. Now before you go out and spend hundreds of thousands of dollars on a commercial solution, why not look at something like
WordPress is a blogging and content management system. It is well designed to allow for clear editing and adding of new content. It's categories and security makes it ideal to manage a KB.
Now for a simple process. Setup your users on the system. I would suggest you have 3 types of users. First is the subscriber, the user who will access your site, do searches, and actually consume the knowledge. Next, we have the contributor who is the person who can write articles, but not approve them, and lastly we have the editor who has the power to approve an article. In this context, we will exclude the administrator who looks after the whole system. These roles exist in WordPress. Users can register, and have these roles assigned.
Now it's up to you to start promoting the site, and start adding content to it, which (if you know WordPress), has plenty of documents on the web, including their own KB where you can manage everything on it.
My brother keeps promoting Joomla as his choice of CMS. I however prefer WordPress. Maybe it's the simplistic way it works. Make no mistake, Joomla is great, but I feel more comfortable with WordPress.
So now that I am a happy iPad user, I want to use it more, and I want to improve the iPad experience to my website as well. With that, I discovered a new WordPress plugin, called OnSwipe. Simply search for it in your WordPress plugin page. I managed to install it in less than 5 minutes, all over my iPad .
I am very happy with the way OnSwipe renders my content on the iPad. It makes me wanting to post content more often. My only gripe at this time still sits with the WordPress app that can't work offline, and sync when it comes online.
I might as well release the code... Here's my first plugin, currently known as the "Massyn WordPress Auto Post Plugin". It will scan a directory for MP3 files, and if it finds a file, it will automatically post a new entry in WordPress for it.
Comments and suggestions welcome. I hope you can find use for it.
Download the plugin
I like WordPress.... Honest... You may argue that there are other tools better and greater, but you know, for what I want, it is perfect. I love the plugins. They've allowed me to tweak my installation exactly the way I want it.
I'm a big fan of security, and when I heard of the
In the past, I tried to get
So right now, I only have the openid plugin running. Henrik's Yubikey authentication and the Admin SSL plugin are both disabled, but I still have the strength in security. You may wonder why I've disabled Henrik's plugin and went to OpenID. I guess when you think about it, both openID and the Yubikey plugin will use the same Yubikey, so no harm in having 2 authentication methods... I wanted to extend the openid functionality to all my users too. Not everyone has a Yubikey, but almost everyone could get an openid.
The last plugin I want to mention is
Allright, it's coffee time, then time to record my next episode of